Wednesday, April 30, 2008

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Job Opportunities - Cypress Communications

Collections Specialist
Location: Atlanta - (Corporate)
Job Code: 178
# of openings: 1


Position Summary:


The Collections Specialist is responsible for contacting customers with delinquent accounts, initiating appropriate action and maintaining records of action. Accountant is also responsible for managing and maintaining the 'bad level debt' of customers.


Principal Duties and Responsibilities:


  • Reviews status of delinquent accounts and initiates collection actions by making outbound calls, sending e-mails or correspondences to past due customers.
  • Initiates appropriate follow-up action on mail returned as undeliverable.
  • Researches disputed delinquent account balances. Corrects any errors, including misapplied payments.
  • Generates weekly/monthly reports for Credit & Collections Manager to monitor the bad debt reserves and account write-offs.
  • Initiates suspension and final disconnects as necessary. 

Knowledge and Skills:


  • BS in business or related field and/or a minimum of five (5) years of collections experience.
  • 5 years of commercial collections.
  • Must have a working knowledge of Federal and State collection laws.
  • Must have general knowledge of accounting principles and accounts receivables.
  • Demonstrated proficiency in MAS90 accounting system.
  • Must possess the ability to adapt to new accounting software, upgrades and changes.
  • Demonstrated proficiency in Microsoft Office products including Word, Excel and PowerPoint. Proficiency in Outlook mail system is a must.

About Cypress Communications:

Boasting a 20 year legacy and more than 6,500 customers coast-to-coast, Cypress is one of the nation's largest providers of end-to-end managed communication solutions for mid-sized businesses. Cypress provides advanced IP phones and VoIP services with cutting-edge multimedia desktop applications like Microsoft Outlook integration, unified messaging, video calling, and audio, video and Web conferencing. As a Deloitte Fast 50 and Fast 500 award recipient, Cypress is also recognized as one of the fastest growing telecommunication companies in North America. Cypress is headquartered in Atlanta, GA. The company's Web address is

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